Privacy Policy


This Privacy Policy (“Policy”) describes how the American Family Life Assurance Company of Columbus (“Aflac”) treats the information we collect in connection with our My Special Aflac Duck and related My Special Aflac Duck mobile application (“Application”). This Policy does not apply to information we might collect from you through other services offered by Aflac Incorporated and the Aflac group of insurance companies, including Aflac, its wholly owned subsidiary American Family Life Assurance Company of New York, Aflac Life Insurance Japan Ltd., Aflac Northern Ireland Ltd, and Continental American Insurance Company (“Aflac Group”).

Children Under 13

We do not knowingly collect personal information (as defined under the Children’s Online Privacy Protection Act or “COPPA”) through the Application from persons under the age of 13. Where COPPA is applicable, we strive to comply with the provisions of COPPA. If you are a parent or any other statutory agent and think your child under 13 has provided us with personal information, please contact us at You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy from the Federal Trade Commission on-line here:

Protecting Your Child’s Privacy Online

For Japan Users

Statutory agents that represent parents or children that seek to inquire in Japanese for obtaining personal information via this application shall contact the following number. Toll free 0120-127-377 (weekdays 9:00-18:00/Saturday 9:00-17:00)

Types of Information We Collect

When you use this Application, we will collect your IP address for the purpose of identifying which country you located in. If you live in the United States or Japan, we will collect a hashed-version of the device identifier associated with the device used to access the Application. This hashed-version of the device identifier cannot be used to identify you because we do not collect any personally identifiable information that may be used to link this to you. We may look at where our Application was downloaded and how often it is used. We may also collect information about how you or your child interacts with the Application. We may collect this information over an unlimited period of time. We may also collect information about the mobile network used to access the Application or information about the Bluetooth functionality in the device you or your child uses to access the Application. The information that we may collect is done with the intention to improve My Special Aflac Duck and the Application over time to provide the best experience for you and your child.

When you contact us about this Application or with queries about My Special Aflac Duck, we will collect any information that you provide to us. This may include your name and contact details, including your address.

How We Collect Your Information

Aflac passively collects information when you or your child visit and navigate our Application. Our third party service providers may also collect information this way on our Application. We will only collect other forms of information about you if you provide them to us directly, for example when you contact us.

How We Use Your Information

We may use the information that we collect through our Application to provide and improve the Application, and to provide you with technical support that you request. We may also use the information for security purposes, as otherwise permitted by law or as we may notify you. If you provide us with information directly, for example when you contact us, this information will only be used to resolve any queries you raise, or provide support that you request.

How We Share Your Information

We may share the information we collect through the Application internally within Aflac Group or externally with our service providers. For example, this may include Sproutel, Inc., the company that helps us run our Application, and – for users in the US and Japan – Google LLC, the company that provides our analytics services. We may also share the information with successors to all or part of our business or one of our brands, or to comply with the law or protect ourselves. We may also share information for other reasons we may describe to you when we collect the information.

Your Choices and How to Contact Us

If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or if you would like us to delete the information we maintain about you or your child, please email us at You may also write to us at the following address or call us using the numbers below:

Aflac Childhood Cancer Campaign 1932 Wynnton Rd Columbus, GA 31999

For Japan Users: Toll free 0120-127-377 (weekdays 9:00-18:00/Saturday 9:00-17:00)

For UK Users

If you are located in the United Kingdom, you may have the right under the UK GDPR to request a copy of any personal data we hold about you, or to request that it is erased, that its processing is restricted, or that any inaccurate personal data is rectified. You may also have the right to object to the processing of your personal data, or in some circumstances to obtain a copy of the personal data in machine readable format. Any such request should be submitted in writing to You may also have the right to complain about the use of your personal data to the Information Commissioner’s Office (

Changes in Policy

From time to time, we may change our Policy. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Application. Please check our Application periodically for updates.

© American Family Life Assurance Company of Columbus. 2021.

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life

Assurance of New York. WWHQ | 1932 Wynnton Road | Columbus, GA 31999.